Get help with Mail Audit.
Use this page for installation problems, sign-in issues, tracking questions, privacy requests, security concerns, or bug reports.
Email support
Describe the problem, include your Chrome and extension versions, and attach a screenshot only when it does not expose private email information, passwords, access tokens, or personal data.
1. Common tracking questions
The open count did not increase
The open count increased more than once
Dashboard data is missing
The extension stopped working
2. Sign-in and Google authorization
Mail Audit uses Google sign-in for account authentication. Google may also show a Gmail authorization screen when a Gmail API feature is used.
Support will never ask for your Google password, one-time verification code, full access token, or recovery codes. Do not send these values by email or screenshot.
3. Report a bug
Please include:
- A short description of what you expected and what happened.
- Chrome version and Mail Audit extension version.
- Whether the problem happens in a new email, reply, or Sent folder.
- Steps that reliably reproduce the issue.
- A privacy-safe screenshot or console message when useful.
4. Security and privacy reports
For a suspected security vulnerability or unintended data exposure, email support with the subject Mail Audit Security Report. Do not publicly share sensitive exploit details before the issue can be reviewed.
Privacy questions are answered under the Privacy Policy and Data Practices page.
5. Account and data deletion
Uninstalling the extension stops it from running in Chrome, but it does not automatically erase existing server-side account and tracking records. Use the dedicated deletion process for that request.
Open Data Deletion pageReady to use Mail Audit?
Install from the Chrome Web Store or sign in to review your dashboard.